1st Line Technical Support Agent

  • Position: 1st Line Technical Support Agent
  • Industry: Commercial > Customer Service
  • Location: Newark, Notts

  • Job Type: Full Time, Permanent
  • Salary: £22.1K - £23.1K

Job Description

1st Line Technical Support Agent
Newark, Full Time, Fixed Term Contract (6 months)
Salary from £22,052

We are seeking a 1st Line Technical Support Agent who has exceptional customer service skills for our award-winning client in Newark. This role is full time, fixed term position that will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner.


As a 1st Line Technical Support Agent, your duties will be inclusive of:

  • Offering a range of technical support to customers
  • Using CRM and other systems to log incidents
  • Providing solutions to technical faults
  • Escalating technical queries when required
  • Offering exceptional customer support


An ideal 1st Line Technical Support Agent will possess the following:

  • Excellent written and spoken communication
  • Excellent problem solving skills
  • Attention to detail
  • Driven, with great communication skills
  • Flexible approach to working hours

Experience of working within a call centre / technical support environment would be advantageous, however training will be provided.


With the position of the 1st Line Technical Support Agent you will receive many benefits including:

  • Birthday day off
  • 28 days of holiday increasing up to 5 more with each year of the service
  • Holiday buy/sell scheme (up to 3 days)
  • Sick pay - increasing with the length of service
  • Paid volunteer day
  • Health and wellbeing programme
  • Company events

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback

The services of Future Prospects are those of an Employment Agency.

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