1st Line Technical Support Agent

1st Line Technical Support Agent
Newark, Full Time, Fixed Term Contract (6 months)
Salary from £22,052

We are seeking a 1st Line Technical Support Agent who has exceptional customer service skills for our award-winning client in Newark. This role is full time, fixed term position that will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner.

THE ROLE

As a 1st Line Technical Support Agent, your duties will be inclusive of:

• Offering a range of technical support to customers
• Using CRM and other systems to log incidents
• Providing solutions to technical faults
• Escalating technical queries when required
• Offering exceptional customer support

THE CANDIDATE

An ideal 1st Line Technical Support Agent will possess the following:

• Excellent written and spoken communication
• Excellent problem solving skills
• Attention to detail
• Driven, with great communication skills
• Flexible approach to working hours

Experience of working within a call centre / technical support environment would be advantageous, however training will be provided.

THE BENEFITS

With the position of the 1st Line Technical Support Agent you will receive many benefits including:

• Birthday day off
• 28 days of holiday increasing up to 5 more with each year of the service
• Holiday buy/sell scheme (up to 3 days)
• Sick pay - increasing with the length of service
• Paid volunteer day
• Health and wellbeing programme
• Company events