Operations Administrator

Operations Administrator
Newark, Full Time, Permanent
£24,000 Per annum.

We are seeking an Operations Administrator for our Newark based client on a full time basis. You will be joining a friendly, welcoming team in a varied and exciting role.

The Role

As Operations Administrator, your duties will include:

• Data Entry and rate loading to be implemented on a range of Global Distribution Systems (GDS)
• Analysing data and providing advice for key stakeholders on how to use various systems
• Responding to inbound queries via telephone, live chat, email, web forms
• Supporting the team on projects and working to deadlines
• Dealing with complaints efficiently and effectively
• Confidently and accurately sourcing information and providing your knowledge on a B2B and B2C basis via telephone and email to make sure that precise information is recorded

The Candidate

Experience required to be a successful Operations Administrator includes:

• Excellent attention to detail
• Accurate data analyser to maintain consistency to updating data between systems
• Experience of the customer service industry
• Ability to work to deadlines and targets
• Clear and confident telephone manner
• Knowledge of Microsoft Word and Excel

Benefits

Our Newark based client offer a benefits package inclusive of:

• 28 days annual leave (inclusive of Bank Holidays) to increase with length of service
• Bonus day off for your birthday
• Bonus day off for Christmas shopping
• Free on-site parking
• Casual office