Senior Employment Advisor

  • Position: Senior Employment Advisor
  • Industry: Commercial > Human Resources
  • Location: Grantham, Lincolnshire

  • Job Type: Full Time, Permanent
  • Salary: £Attractive

Job Description

Senior Employment Advisor
Grantham area, Full Time, Permanent
£Salary DOE - call for details

Our Client is a leading provider of employment advice to a range of users on a nationwide basis. They are seeking someone with a strong employment law and HR background, who will strive to go the extra mile and provide a high level of service in a range of employment related cases.

Role & Responsibilities:

  • Provide ongoing advice and support to users of the inhouse Employment advice service
  • Have an excellent understanding of employment law and HR practices, whilst continually striving to improve your knowledge and keep up to date with changes in the law
  • Support your line manager in the education of colleagues and communicating changes to the law or useful information for the benefit of your department and the wider business
  • Have sufficient knowledge of Health & Safety principles, practice and risk assessments to support users of the service
  • Ensure a very high standard of customer service and care at all times, encouraging caller confidence and loyalty, in line with Company SLA’s
  • Handle legal expenses claims and enquiries when required
  • Continually demonstrate a customer satisfaction lead approach to your work
  • Work as part of a team to collectively achieve department objectives and support service development
  • Undertake some shifts on the 24-hour advice line rota

Candidate

  • Demonstrate ability to analyse complex information and communicate advice, information and procedures, in a way which is easily understandable to users of the service
  • Conscientious with an ability to work both independently and as part of a team
  • A genuine desire to support vulnerable people to overcome disadvantages
  • Ability to provide very high standards of customer care and satisfaction
  • Driven to continually improve your own knowledge and share information with others
  • Ability to be professional but personable in the performance of your duties
  • Be able to recognise when there are gaps in your knowledge and seek further knowledge or assistance in such a way that encourages caller confidence
  • Ability to work in an organised manner and remain calm under pressure
  • Focused on achieving personal and team objectives in line with Company Service Levels

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback

The services of Future Prospects are those of an Employment Agency.